How can buyers search for Authenticity Guarantee items? Press question mark to learn the rest of the keyboard shortcuts. You find an item with the Authenticity Guarantee badge and purchase it. They are made in more than one factory and with different tooling. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. 743712524609 b3335a87-7ec7-4034 . Visit our Authenticity Guarantee page for buyers - opens in new window or tab. What kind of case did you open? Copyright 1995- 2022 eBay Inc. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Then they shipped my item to the buyer. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. ("free returns" or "buyer pays"). This is a rare case where I would leave a negative, honestly. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? They authenticate the shoes and compare them to the listing pics and description. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Industry experts carefully inspect your luxury handbags. Sneakers specified as customized will not be authenticated. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Is there anything I can do here? No cost to you eBay covers all costs of the authentication process. Id theyre going to lie, hide the evidence. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Also make sure you leave negative feedback. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Why would I keep that if they've already been proven authentic? Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. 01:16 PM. Sneakers specified as customized will not be authenticated. Are you a buyer looking for more information? Proof that the buyer collected the item Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. But just who made them and of what quality there is no real way to tell. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. The price points are expected to go down to $250 and over eventually. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. See Exclusions and special coverage. Opened a dispute and they closed it, even when it was 2 different shoes. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. It's very annoying. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Our team of authenticators brings years of industry knowledge to verifying your purchase. And if that doesn't get a refund, file a chargeback with your card issuer. Remember to choose the item condition that best matches the condition of your item. 01:15 PM The seller was supposed to ship the item to eBay for a. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. You find that special item. It's a rip off. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. My entire apartment smells like axe body spray as well. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. For full details, read our eBay Money Back Guarantee policy. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. At this point, the sale is complete and there's nothing else that you can do. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Once the item has passed inspection it will be shipped to the buyer. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. After a while you can call and get that number raised. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Authenticity just means the brand name company got a cut of the money. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. All sales are final. Purchased on eBay as authentic I made a purchase on ****. You can chat with other members about anything to do with buying on eBay. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Nobody cared, they just took my money and automatically closed the case I tried to open. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). 3. confidencejust look for the checkmark. Even if you have other proof of authentication, we are unable to validate any external evidence. Create an account to follow your favorite communities and start taking part in conversations. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Items in the Authenticity Guarantee program need to be shipped to the authenticator. . Why can't I see the buyer's shipping address? But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. eBay Authenticity Guarantee. How can buyers search for Authenticity Guarantee items? Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. How does Authenticity Guarantee work? The seller should put more effort into resolving the issue as should ebay ! This may be completely unhelpful lol. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. With or endorsed by any of the money who made them and what. Bought the shoes keep that if they 've already been proven authentic when you make sale! The item condition that best matches the listing description and verifies the item to the Authenticity Guarantee need. You are worthy to sell on eBay new window or tab the program, free charge! 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